How to Scale a Customer Success Team with a Low-Touch Approach?

Published by Nalia's team on
How to Scale a Customer Success Team with a Low-Touch Approach?
Does your Customer Success team struggle with managing all of their customer accounts in a proactive manner and lose clients regularly? Is your annual churn rate above 5%? From our work with more than 700 companies, it emerges that your company may find it difficult to grow and stay profitable in... Read More

How to identify high-risk accounts and prevent churn?

Published by Nalia's team on
How to identify high-risk accounts and prevent churn?
It’s well-known: acquiring a new customer costs more than keeping an existing one. Indeed, the median cost for a B2B SaaS company to acquire $1 of new customer revenue is $1.18*, so seeing the impact of a new cus... Read More